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FCSP Staff

The staff of FCSP consists of director Bill Madsen and five associates.  We work together individually and in different constellations to inspire, support and enhance family-centered philosophy and practice through training, organizational consultation, and ongoing supervision, coaching and technical assistance.  We work with frontline practitioners, supervisors and managers across many different helping contexts both nationally and internationally.

William Madsen, Ph.D.
William Madsen, Ph.D.

William Madsen, Ph.D. is the Founder and Director of the Family Centered Services Project. He provides international training and consultation regarding collaborative approaches to therapy and the development of institutional cultures that support family-centered work.

Prior to his current efforts, Bill was the Director of the Program in Narrative Therapies at the Family Institute of Cambridge and a Senior Associate at the Public Conversations Project. He has spent most of the last 30 years working with multi-stressed families in public sector mental health, social service and health care settings. He has developed and administered innovative programs that combine outpatient and home-based services and has written and presented extensively about the development of strengths-based, collaborative partnerships between families and helpers.

Bill has written numerous articles and is the author of Collaborative Therapy with Multi-Stressed Families (2nd Edition) and the upcoming Collaborative Helping: A Strengths Framework for Home-Based Services. In 2013, Bill was awarded the Distinguished Contribution to Family Therapy Theory and Practice award by the American Family Therapy Academy.

Elizabeth (Betsy) Buckley, LICSW

Elizabeth (Betsy) Buckley, LICSW is an associate at the Family Centered Services Project. She is a social worker and family therapist who has been working and living with the ideas and practices of narrative therapy since 1994. She has spent the last eleven years working with families who struggle with multiple systemic stresses and injustices in their homes. She is privileged to be a witness to these families' lives, and brings the wisdom that she has learned from them to her teaching in multiple contexts, including her work with FCSP. She has taught previously at the Simmons School of Social Work, Cambridge College School of Education, the Family Institute of Cambridge, and at agency settings throughout New England.

Silvana Castaneda, MSW, LICSW

Silvana Castaneda, MSW, LICSW is an associate at the Family Centered Services Project and field faculty at Simmons School of Social Work. She was the Clinical Director at The Family Center Inc. for six years where she administered outpatient and home-based teams. As a family and couples therapist of 20 years she has worked in community based settings with a particular interest in immigrant families impacted by separation and reunification.

Yolanda Coentro, LICSW

Yolanda Coentro, LICSW is an associate with the Family Centered Services Project. She is a clinical social worker who currently is the Director of an in home therapy program as well as a therapeutic mentoring program. She has worked as a community organizer and has experiences in both congregate care and community based settings. She trains and consults in the areas of diversity, program management and community based mental health. Yolanda is the Chair of the CBHI Workforce Development Pipelines Committee and is a member of the CBHI Health Disparities Committee.

Shaheer Mustafa, LICSW, CCDP
Shaheer Mustafa, LICSW, CCDP

Shaheer Mustafa, LICSW, CCDP is an associate at the Family Centered Services Project and the Area Clinical Manager for the Department of Children and Families Coastal Area Office. In this role he is responsible for managing the area staff and oversees all clinical operations and investigations of child abuse and neglect. Prior to this, he had been the Director of the Knight Children’s Center a program of the Home for Little Wanderers. KCC is a therapeutic day school and residential program for latency aged children with significant mental health and behavioral difficulties.

Shaheer has significant management and clinical experience in both child welfare and behavioral health settings and has a passion for issues related to diversity and inclusion. In addition to his MSW, Shaheer has completed Boston University’s Institute for Non-Profit Leadership and Management and is certified as a Diversity Practitioner from Cornell’s school of Industrial Labor Relations.

Elizabeth Root, M.A.
Elizabeth Root, M.A.

Elizabeth Root, M.A. is an associate at the Family Centered Services Project and a frontline Child Protection Worker in Minnesota with twenty years experience of creatively helping families. She provides training and consultation to child welfare workers with particular attention to incorporating Collaborative Helping into child welfare practice. Recently, she has been consulting to a number of counties across Minnesota and is the lead author of the article, "Imagine: Bringing Vision into Child Protective Services," soon to be published in the Journal of Systemic Therapies.